Getting started with Support Tickets

Registering on the Support Ticket portal

To ensure we provide an efficient and satisfactory service, we require support tickets to be created for all issues.

As part of the initial setup, we will ask each club for a primary email address.

This email address will be sent an invite to the Support Ticket portal, allowing registration. Once you have received the portal invite, we require tickets to be created for future issues.

The email address and password to the portal should be shared with other staff members of the club that have access to the Bowlr system. So everyone can create support tickets when needed.

If you have not yet received the invite to the Support Ticket portal, then we are still at an early stage of setup and will be communicating by email or phone. This is part of the initial free period of support.

See: Creating support tickets