We require support tickets to be created for all issues.
From within the system, click the Support button on the top right.
- If you cannot access or log in to the system, see Getting support when you can't access the system
- If you don't yet have a Support Ticket portal login see Getting started with Support Tickets
- And finally If you have forgotten the login details to the Support Tickets
You may see a login page.
Once you are logged in, or if you were already logged in, you will see 3 options for ticket categories:
Select the suitable one and you can proceed to add details of the problem:
Please add your name to the bottom of the ticket you are raising – so we can address the response to you.
You will get notifications about tickets via the email address so please monitor that for responses.
We aim to respond to all tickets within 8 working hours, often much quicker. And we'll call back if the issue requires a response not easily handled with a text response or covered by an existing help article.
Calls in to the Bespoke 4 Business office will result in a message being taken and passed to the Bowlr Support Team, who will then arrange an email response or a callback but will be dealt as a lower priority to the support tickets.